Disclaimer

  1. FindToto is purely a notification service notifying your neighbors by phone of your missing pet.
    • FindToto is strictly a notification service and does not solicit for business.
  2. While the goal of FindToto is to safely locate your pet, FindToto does not guarantee the return of your pet.
  3. I understand that FindToto automatically processes orders all hours of the day an Night I.E. ( Even at 3 A.M. ) and in the event my pet is found before the FindToto alert goes out I will not receive a refund due to the fact that FindToto has already incurred the cost during their automated processing. In addition with regards to refunds, I understand that:
    • There are no refunds once I have purchased a package. No exceptions.
    • By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.
    • I agree not to ask FindToto to give a partial or full refund just because my neighbors did not know anything or decided not to call me back after my alert has gone out. FindToto will give no refunds due to lack of involvement of your community.
  4. By using the services of FindToto, you are providing your personal information to the public at your own risk, and are agreeing to release FindToto from any and all liabilities thereof.
  5. Not every home has a phone or a “listed” phone number. Neighbors having a listed phone number for one month or longer ( not, on the DMA list and not to be confused with the DNC list) will be contacted as long as the correct package has been selected.
    • The terms “neighbor” or “neighbors” refers to the phone numbers within the alert package selected, and will attempt to be contacted a maximum of four times (in usually less than a one hour time frame). You are purchasing the services of FindToto and not the phone numbers. Numbers that are invalid (below the 15% or less error guarantee) or end up as a busy/no answer are not pro-rated and are not credited to the customer.
      • FindToto guarantees that at least 85% of the phone calls will go through successfully. If the ratio of successful to unsuccessful calls is below 85% then we will compensate you with additional phone calls until Find Toto’s 85% success guarantee is reached.
      • In addition, numbers that are invalid (below the 15% error guarantee) or end up as a busy/no answer are within our disclaimer guidlines and will not be pro-rated and are not credited to the customer.
    • No calls are made before 9 am Monday through Friday or before 10 am on weekends. No orders are started after 7 pm Monday through Friday or after 6 pm on weekends.
    • In the event that you select a package that is not large enough to contact all of the homes in your neighborhood, our system randomly selects an optimal sample of homes that will be contacted within the inputted missing pet area. In this case not all of the homes in your neighborhood will be notified.
    • In some cases, your alert message could be repeated to one or more of your neighbors resulting from scenarios outside the control of FindToto. A few examples, but not limited to, that could cause your neighbor to get a scrambled or repeat call will include: (i) the neighbor answering the phone and not saying anything; (ii) the neighbor answering the phone and talking while the alert message is being played; (iii) If there is excessively loud background noise once the phone has been answered; and (iv) listening to the alert message on a speakerphone. We use a highly advanced computerized calling system. These four examples demonstrate reasons for which repeat calls are warranted and demeed necessary. It does not mean that if one of your neighbors gets a repeat call that all of your neighbors will receive one. Note: If the alert message is “skipping”, the neighbor can stop the message by pressing any number on the phone. Once the number is pressed, the alert will go to the beginning and completely replay the message.
    • We cannot and do not guarantee 100% accuracy when delivering phone messages due to uncommon technical error.
  6. I fully understand that it is my responsibility to enter correct and accurate information when purchasing my package. Further, I understand that if I enter incorrect information, it is not the fault of FindToto. FindToto will not re-run the alert message from the original purchased package.
    • NOTE: Please make sure you have verified the accuracy of the information you enter. This service operates on a mapping system that centers the search area based on what you have entered as the closest address of where your pet went missing.
    • In the rare event FindToto mispronounces your name or your pet’s name you are agreeing to the fact that we will not re-run the alert with the name correction and there will be no refund or discount. Both parties agree that your name and your pet’s name is not the crucial part of the alert broadcast.
    • Understand that it would be impossible for FindToto to correctly pronounce 100% of our customers and pets names, as it will be taken from your form and in some cases the name could be pronounced in more than one way. As FindToto will get the correct pronunciation in most cases, it should be understood that the pet’s name is the least important of the criteria on the alert message. The critical information includes the type of pet, description I.E. (color), the uploaded picture (if customer uploaded at time of order) and the “customer” provided contact phone number.
    • I understand there may be times when FindToto will not be able to include all of the information / description requested within a 30 second voice message. In such cases, the critical information including the type of pet, color, date missing and the contact phone number will always be used. FindToto messages can not be modified due to legal guidelines.
  7. All statements made on FindToto are based on our experience and research performed on our behalf. Statements made on FindToto could be perceived as our personal opinion. The following statements include:
    • FindToto reserves the right to use any and all success stories as testimonials on our website. Due to our popularity, some news companies may want to do a story on our past customers, they will only have access to whatever info. you (customer) have posted on our public missing pet database. These will be listed according to your state and zipcode.
  8. I have reviewed the FAQ section of the FindToto website and understand and agree to the contents of FAQ section. I also understand that all parts of the FAQ section are applied in whole to this disclaimer. In addition:
    • I have reviewed the Privacy Policy of the FindToto website and understand the contents of the Privacy Policy. I also understand that all parts of the Privacy Policy are applied in whole to this disclaimer.
  9. I certify that I am OR have been authorized by the lost pet owner to sign up for this service and if using someone else’s credit card I have been given permission to do so. The card holder, signee or lost pet owner and I agree that no refunds are given under any circumstances.
  10. Our service is classified and registered as an exempt organization by The National Do Not Call (DNC) Registry.
  11. We purge listings after 120 days but keep our found testimonials for news and media reference purposes.
  12. All missing pet phone alerts are initiated from the Missing pet owner or the individual whom ordered the alert through FindToto.
  13. We do a automated pet listing status check phone survey to our customers once every month.  
  14. The Facebook Alerts are part of a complementary service offered by FindToto.com when purchasing our Phone Alert package. We do not guarantee any specific amount of FB users reached and all numbers displayed on our website are approximations based on previous historical internal data from other FB alerts provided by FindToto.com in the past.